Terms of Service

Last updated: April 19, 2026

1. Acceptance of terms and binding effect

These Terms of Service (the "Agreement") form a binding contract between you ("you," "your") and Scale Studio GmbH, a Swiss private limited company registered in Zug, Switzerland ("Scale Studio," "AI Scale Studio," "we," "our," "us"). By creating an account, subscribing to a paid plan, attending a workshop, joining our community, or otherwise using any AI Scale Studio product or service — including ARC Social (social.aiscalestudio.com), ARC YouTube (youtube.aiscalestudio.com), workshops, consulting engagements, paid and free community programs, and the related websites and content (collectively the "Services") — you agree to this Agreement.

By using the Services, you represent and warrant that (a) you are at least 18 years old (or the age of majority in your jurisdiction), (b) you have the legal authority to enter into this Agreement, and (c) your use of the Services is lawful in the jurisdiction from which you access them. If you do not agree to this Agreement, do not use the Services.

2. The Services

AI Scale Studio offers a portfolio of AI-leveraged products and services, which currently include (but are not limited to):

ARC apps — productized SaaS applications (ARC Social, ARC YouTube, and future modules) that enable AI-powered content creation, publishing, and business operations via subscription.
AI strategy workshops — paid, time-boxed engagements that assess your business and identify AI leverage opportunities.
Custom AI implementations — consulting-style engagements to design, build, and deploy AI agents and automations for your operations.
Community offerings — free and paid programs (YouTube content, Skool community, courses, Q&A) focused on AI-first business education.

We may add, modify, retire, or re-price any Service at any time. We will make reasonable efforts to communicate material changes in advance.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at dan@aiscalestudio.com if you suspect unauthorized access.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. You agree to provide accurate, current, and complete information at registration, and to keep that information up to date.

4. Acceptable use

You agree not to:

Post, transmit, or create content through the Services that is illegal, infringing, defamatory, harassing, obscene, abusive, threatening, or that advocates or encourages illegal conduct.
Use the Services to send spam or unsolicited communications, including "junk mail," unsolicited email, "chain letters," or "pyramid schemes."
Use the Services to create content that violates any third-party platform's terms of service (Pinterest, TikTok, LinkedIn, Meta, X, YouTube, and others).
Attempt to reverse-engineer, decompile, disassemble, scrape, or otherwise extract the source code, data, or design of the Services, except as expressly permitted by law.
Interfere with, disrupt, or attempt to gain unauthorized access to the Services, our infrastructure, or any account or data not belonging to you. This includes the use of viruses, malware, or programs designed to assess the vulnerability of or breach our security.
Use robots, spiders, or other automated means to access or copy the Services beyond the normal interactive use permitted by the product interfaces.
Impersonate another person or entity, or misrepresent your affiliation with any person or organization.
Interfere with another user's ability to use or enjoy the Services.
Use the Services to collect personal data about other users or non-users, or to build competing products or services.
Assist or encourage any third party in engaging in any of the prohibited activities above.

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice, and without liability.

5. User content and license to us

"User Content" means all content you create, upload, post, transmit, or otherwise submit through the Services — including text, images, audio, video, prompts, schedules, comments, topics, data, and other interactive material.

You retain ownership of your User Content. By submitting User Content through the Services, you grant Scale Studio GmbH a worldwide, royalty-free, non-exclusive license to host, store, copy, transmit, process, display, and modify your User Content solely as necessary to provide the Services (including publishing the content to third-party platforms you have explicitly authorized). This license ends when you delete the relevant User Content or terminate your account, except where retention is required by law (see Privacy Policy §9).

You represent and warrant that you own or have the necessary rights to your User Content and that its use through the Services does not infringe any third-party rights or applicable laws. You are solely responsible for your User Content and the consequences of publishing it.

6. Subscriptions and billing

Paid plans (including SaaS app subscriptions, workshop fees, consulting engagements, and paid community programs) are billed in advance at the rates shown at the time of purchase. Recurring subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current rate, unless canceled by you before the renewal date.

Payment is processed by Stripe. You authorize us (via Stripe) to charge your designated payment method for all amounts due. If a payment fails, we may suspend your access to the paid Service until the amount is settled.

You may cancel a recurring subscription at any time from your account settings (where available) or by emailing dan@aiscalestudio.com. Cancellation takes effect at the end of the current billing period — you retain access until then.

We may change pricing from time to time. Price changes for recurring subscriptions take effect at the next renewal; we will notify you of material changes at least 30 days in advance where required by law.

7. Refunds and cancellation

We aim to make every customer confident about doing business with us. The following refund rules apply by default; specific products or promotions may carry shorter or different terms, which will be stated clearly at the point of purchase.

7.1 Standard refund — 30 calendar days

For most one-time products and services purchased from us (including workshops, courses, and one-time consulting deliverables), you have 30 calendar days from the date of purchase to request a full refund if you are not satisfied. Contact dan@aiscalestudio.com within the 30-day window with your order details and we will process a full refund.

7.2 Discounted or special-offer products — 7 days

Products purchased under a special/limited discount carry a shorter 7-calendar-day refund window from the date of purchase. The shorter window will be clearly stated at checkout for any discounted product.

7.3 Subscription products — Swiss 14-day cooling-off

For subscription Services purchased by consumers, Swiss consumer-protection law grants a 14-day cooling-off period. This right is waived once the digital product or service is accessed, streamed, or downloaded. If you purchase a subscription and do not access the Service within 14 days, you may request cancellation and a refund during that window.

7.4 Live events — 5-day refund

For live events (including in-person workshops and live online events), refunds are available only if you give notice at least 5 days prior to the event date. Tickets purchased within 5 days of the event, or cancellation requests submitted within 5 days of the event, are non-refundable.

7.5 Already-billed subscription periods

Subscription fees for completed billing periods (e.g. the month you're currently in) are not refundable or prorated once the period has begun — the Service is deemed used once accessed. Cancellation stops future billing; it does not refund past billing outside the windows described above.

8. Third-party platforms

The Services integrate with third-party platforms (including Pinterest, LinkedIn, X, Meta, TikTok, YouTube, Stripe, Supabase, and others). You are solely responsible for compliance with each platform's terms of service when using its integration through our Services. We do not control these platforms and do not guarantee continued availability of any third-party integration.

9. Intellectual property

Your content. You retain all ownership rights to the User Content you submit to the Services, subject to the license you grant us in §5 above.

Our software, platform, and trademarks. The AI Scale Studio platform — including its source code, algorithms, designs, user interface, the "AI Scale Studio," "ARC," and related brand elements, logos, trademarks, and all documentation and marketing content — is the exclusive property of Scale Studio GmbH or our licensors and is protected by applicable intellectual property laws. We grant you a limited, revocable, non-transferable license to use the Services solely for their intended purpose and subject to this Agreement. You may not reproduce, republish, distribute, sublicense, retransmit, sell, or prepare derivative works of our platform or content, except as expressly permitted.

AI-generated output. You own the outputs generated for your account by the AI providers we integrate (currently including OpenAI, Anthropic, and Google), subject to the terms of the underlying provider. We make no representations about the originality, accuracy, or suitability of AI-generated outputs.

10. Confidentiality

In the course of using the Services — particularly during workshops, consulting engagements, and paid community programs — you may receive information from us that is not generally known and that we mark as confidential or that a reasonable party would treat as confidential ("Confidential Information"). This can include methodologies, AI agent templates, playbooks, research, internal strategies, and pricing.

You agree to use Confidential Information only for your own internal business purposes in connection with the Services, to protect it with reasonable care, and not to disclose it to third parties without our prior written consent. This obligation does not apply to information that is or becomes public through no fault of yours, that you already possessed without a confidentiality obligation, or that you are required to disclose by law (in which case you will give us reasonable prior notice where lawful).

11. Copyright infringement — DMCA-style notice

We respect the intellectual property rights of others. If you believe that material on or transmitted through the Services infringes your copyright, please send a written notice to us containing:

A physical or electronic signature of the person authorized to act on behalf of the copyright owner;
Identification of the copyrighted work claimed to have been infringed;
Identification of the allegedly infringing material, with information reasonably sufficient to locate it (URL, screenshot, etc.);
Your contact information (name, address, email, phone);
A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Send notices to dan@aiscalestudio.com with "Copyright notice" in the subject line, or by post to: Scale Studio GmbH, Chamerstrasse 172, 6300 Zug, Switzerland. We will investigate legitimate notices promptly and may remove or disable access to infringing material and suspend or terminate infringing users.

12. Alleged violations and investigation

We reserve the right to investigate complaints or suspected violations of this Agreement, including by accessing account records and transaction data. Where we believe a user has violated this Agreement, provided false information, or interfered with others' use of the Services, we may suspend or terminate that user's access — immediately, with or without prior notice, and without liability — to protect the integrity of the Services and our community.

13. Third-party / related sites

The Services may contain links to third-party websites, integrations, or applications ("Third-Party Sites"). We do not control and are not responsible for Third-Party Sites, their content, availability, security, or privacy practices. Your use of Third-Party Sites is at your own risk and is governed by the terms and policies of those sites. A link from our Services to a Third-Party Site does not imply endorsement by us or authorization to use any of our trademarks.

14. Disclaimers and limitation of liability

THE SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Services will be uninterrupted, error-free, secure, or compatible with any particular hardware or software. We are not responsible for your inability to access the Services, for any loss or corruption of data, for third-party actions that affect the Services, or for the accuracy or outcome of AI-generated content. Individual results vary and depend on many factors, including your own effort, business situation, and market conditions. You should seek qualified professional advice (accountant, attorney, etc.) for advice specific to your business.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCALE STUDIO GMBH AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION — ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not permit the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

15. Indemnity

You agree to indemnify, defend, and hold harmless Scale Studio GmbH and its affiliates, officers, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services in violation of this Agreement or applicable law; (b) your User Content; (c) your violation of any third-party right, including intellectual property, privacy, or publicity rights; or (d) any misrepresentation you make to us.

We will promptly notify you of any claim for which we seek indemnification, and you agree to cooperate reasonably with our defense. You may not settle any claim that adversely affects our rights without our prior written consent.

16. Termination

Your right to terminate. You may terminate your account at any time by canceling from account settings or by emailing us at dan@aiscalestudio.com. Termination does not automatically trigger a refund — see §7 for refund terms.

Our right to terminate. We may suspend or terminate your access to the Services, in whole or in part, at any time — with or without notice — for material violations of this Agreement, suspected fraud or abuse, non-payment, or where required by law. We are not liable to you or any third party for any such suspension or termination.

Effect of termination. On termination, your licenses to use the Services end. We will handle your data as described in the Privacy Policy. Provisions of this Agreement that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, and governing law — shall survive.

17. Notices

Any notice or communication required or permitted under this Agreement will be in writing and delivered by (a) email, (b) postal mail, or (c) notice within the Service interface.

Notices to us should be sent to dan@aiscalestudio.com or by post to: Scale Studio GmbH, Chamerstrasse 172, 6300 Zug, Switzerland.

Notices to you will be sent to the email address associated with your account. Notices are deemed received 24 hours after sending by email (absent a non-delivery notification) or on the date of confirmed delivery for postal notices.

18. Governing law and dispute resolution

This Agreement is governed by and construed in accordance with the laws of Switzerland, without regard to conflict-of-laws principles.

Any dispute arising out of or related to this Agreement, the Services, or your use of them shall be submitted to the exclusive jurisdiction of the competent courts of Zug, Switzerland, subject to mandatory consumer-protection law that may grant consumers rights in their home jurisdiction.

Before initiating legal proceedings, the parties agree to attempt in good faith to resolve the dispute through direct communication. Nothing in this §18 prevents either party from seeking emergency injunctive or equitable relief to protect its intellectual property or other legitimate interests.

19. Modifications to this Agreement and the Services

We may revise this Agreement from time to time. Material revisions will be communicated to you by email to the address on file and/or by prominent notice within the Services, at least 14 days before they take effect where required by law. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the Services after revisions take effect constitutes acceptance of the revised Agreement. If you do not agree to a revised Agreement, your sole remedy is to cancel your subscription and stop using the Services (subject to §7 refund rules).

We may also modify, suspend, or discontinue individual features or entire Services at any time. We will make reasonable efforts to announce material product changes in advance.

20. Severability, waiver, assignment, entire agreement

Severability. If any provision of this Agreement is held unenforceable by a court of competent jurisdiction, the remainder of this Agreement will remain in full force and effect.

Waiver. Our failure to enforce any right or provision of this Agreement is not a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Scale Studio GmbH.

Assignment. You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement in connection with a corporate reorganization, merger, or sale of assets.

Entire agreement. This Agreement, together with the Privacy Policy and any order form or purchase confirmation, is the entire agreement between you and Scale Studio GmbH regarding the Services. It supersedes all prior or contemporaneous communications and proposals (oral or written) between you and us regarding the Services.

Relationship of parties. No agency, partnership, joint venture, or employee-employer relationship is intended or created by this Agreement.

21. Contact

Scale Studio GmbH
Chamerstrasse 172
6300 Zug
Switzerland

Email:dan@aiscalestudio.com

For privacy-related inquiries, see our Privacy Policy.

BY CREATING AN ACCOUNT, SUBSCRIBING TO A PAID PLAN, OR OTHERWISE USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT AS IT MAY BE AMENDED FROM TIME TO TIME.